Shipping & Returns
SHIPPING
Please allow up to 3-5 business days for your order to be shipped.
The Tin Lid Co is based in rural QLD - so parcels can take a little while longer to arrive
SHIPPING COSTS
We offer 3 methods of shipping:
Standard ($12.95) - 4-7 business days to arrive
Express Shipping ($16.00) - 2-4 business days to arrive
International Standard Shipping ($30.00) - 7-10 business days to arrive
RETURNS
The Tin Lid Co offer exchanges or refunds on all full price purchases from our online store, within 21 days of purchase date.
All sale items are final sale only and are unable to be accepted for credit, refund or exchange. This includes all items purchased using a temporary promotion.
All refunds are processed in the original currency of the order to the original method of payment, excluding any shipping costs or additional charges, including customs, duties or sales taxes. Any conversion loss will not be covered within the refund process.
A few simple steps to get your exchange or refund on the way:
- Email our team at thetinlidco@gmail.com with the following details:
- Order number
- Exchange or refund
- Reason for exchange or refund
- Our team will be in touch within 48hrs.
- If you are wanting an item refunded, your refund will be process within 48hrs of receiving your package and you will receive a refund notification via email.
RETURNS PROCEDURE
Item/s must be returned in original condition, unworn, unwashed and with all tags remaining in place within 21 days of purchase date, we are unable to accept late returns.
Our team will review the item/s returned and if they meet the conditions of our returns policy your return will be approved and processed. Returns that do not meet or follow our return policy and procedures can not be accepted and will be sent back to the customer.
The Tin Lid Co do not refund any initial shipping charges or additional charges, including customs, duties or sales taxes. We recommend using a registered and trackable method of return shipment and can not process or accept liability for returns that are lost or damaged via return delivery.
EXCHANGES
Exchanges are available for alternative sizes only. If you would like to exchange one item for another you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our returns policy
FAULTY/DAMAGED ITEMS
For all faulty or damaged items, please email thetinlidco@gmail.com so that we can arrange for the item to be repaired or replaced. Please also include a photo of the issue so our team can assist in resolving the matter as quickly as possible.
Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, a full refund inclusive of shipping costs will be issued.
Items damaged as a result of normal wear and tear, incorrect use or incorrectly washed, are not considered to be faulty or damaged.